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How do I download the Spintly access control app?
Go to Playstore or Appstore > Search for Spintly Smart Access > Download the app... See more
Why does the Spintly app need to know my location?
Spintly uses Bluetooth Low Energy (BLE) for access. To detect the proximity of doors using BLE, location permissions are required. We do not capture or store your location at any point in time. Location may be also needed if the GPS Check-In feature is enabled.... See more
Can I sign-in with my e-mail?
Yes, you can sign in with only email or only phone number or both email and phone number. The OTP will be sent to whichever you have provided. ... See more
How do you change location settings to always for IOS?
Go to Settings > Smart Access App > Location > Always... See more
Will the Bluetooth drain my battery?
Spintly App will have a negligible impact on your battery life. If you don’t expect to access doors you can turn it off. This may affect your access control experience.... See more

I have moved to a new device and am unable to login. What should I do?
Lock to single device would be enabled. Click on “Notify admin” and wait for the approval.... See more
Why doesn't tap to access work unless I open the app?
The app need not be opened every time you need to access. It should be running in the background for the doors to be accessed.... See more
On my phone I do not see any doors. What should I do?
The permissions might not have been assigned. Please reach out to your admin... See more
I’m unable to access the doors with my smartphone. It says “No device scanned recently”. What should I do?
Ensure your Bluetooth and location is turned on. Ensure you are near the device. If you are still unable to access it, please reach out to support.... See more
Where can I see my access history?
On App (User Console> Access History) On Web (Access Management > Access History)... See more
My tap to access is not working on the iphone (IOS). What should I do?
Go to Settings > Smart Access App > Location > Always. If it is already selected then reach out to support.... See more

Where will I get the holiday list?
Go to User Console > Holidays... See more
Can I cancel an approved leave?
No, you will not be able to cancel from the app. Please contact support and we’ll be able to assist you.... See more
Can I withdraw a leave if already applied?
Yes. Go to User Console > Leave > Leave Status. There select any ‘pending’ leave which is to be withdrawn... See more
Can I regularize my own attendance?
No. The admin or the reporting manager of the user has the right to regularize the attendance of the users.... See more
How can I apply for discretionary holiday/how does discretionary leave work?
In the Spintly App you can go to User Console>>Holiday and apply leave for the upcoming discretionary holiday.... See more
How do I apply for leave in the Spintly app?
Go to User Console > Leave > Apply Leave... See more

How do I approve or reject visitors?
Once the visitor has checked-in, the host will receive a notification on the app. The host can click on the notification and then approve or reject the visitor. The visitor can be also approved/rejected via the visitor detail page in VMS Logs... See more
Can I schedule a visitor or do I need permissions to be enabled for the same?
Visitor privilege has to be enabled in order to schedule visitors... See more
How can my visitor open the door when I have already approved his entry?
The visitor has to go and scan the QR code near the door. It will generate the link. Click on it to open the door.... See more