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Home / FAQs / End User / Access Management

I’m unable to access the doors with my smartphone. It says “No device scanned recently”. What should I do?

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I’m unable to access the doors with my smartphone. It says “No device scanned recently”. What should I do?

Ensure your Bluetooth and location is turned on.

Ensure you are near the device. 

If you are still unable to access it, please reach out to support.

device scanning smartphone access

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