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Access Management
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Why doesn't tap to access work unless I open the app?
The app need not be opened every time you need to access. It should be running in the background for the doors to be accessed.... See more
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On my phone I do not see any doors. What should I do?
The permissions might not have been assigned. Please reach out to your admin... See more
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My tap to access is not working on the iphone (IOS). What should I do?
Go to Settings > Smart Access App > Location > Always. If it is already selected then reach out to support.... See more
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I’m unable to access the doors with my smartphone. It says “No device scanned recently”. What should I do?
Ensure your Bluetooth and location is turned on. Ensure you are near the device. If you are still unable to access it, please reach out to support.... See more
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Where can I see my access history?
On App (User Console> Access History) On Web (Access Management > Access History)... See more
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I have moved to a new device and am unable to login. What should I do?
Lock to single device would be enabled. Click on “Notify admin” and wait for the approval.... See more
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Why Your Access History Isn't Updating
If you're noticing that access events aren't showing up in your Access History section, you're not alone. This is a common issue that typically stems from a few specific problems. The good news is that most of these can be resolved with some straightforward troubleshooting. Common Reasons Your Access History Isn't Updating There are several culprits... See more