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Partner Queries
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How do I download partner app?
Click on one of the tabs below to download the Spinlty partner app. ... See more
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How do I connect the gateway to Wifi?
How to power on the gateway 1. Connect the included power adaptor to the gateway via the DC jack. 2. Plug the adaptor into the wall socket 3. The status LED should be stable red, indicating it's powered on, and the gateway is turning on now. Note: If you have a PoE-enabled gateway model, then you can power the gateway just with the PoE ethernet ca... See more
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How do I rename an organization?
Go to partner portal >Select customer organization > Overview > Edit customer > Enter organization name > Click on done... See more
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I can’t configure gateway/device/meshIO! It gives me an error as ‘Device not found’.
1)Verify the serial number of the device you entered. 2)Try rebooting the device and also restarting your phone. If the problem still persists contact our Spintly support.... See more
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After configuring the gateway it shows me offline status!
1)Check LED indication or refer manual. 2)Try rebooting the gateway. If the problem still persists contact our Spintly support.... See more
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What is the meaning of ‘create_pending’ in access points?
It means that device is not created successfully in our cloud. Contact Spintly support.... See more
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What is the meaning of ‘configure_pending’ in access points?
It means that the device is created successfully in our cloud and the configuration process is left.... See more
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After creating a new organization I see unhealthy status on the Spintly dashboard.
It means that organization is not created successfully in our cloud. Contact Spintly support.... See more
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I can't delete access points! It gives me error as Device is in unhealthy state
Please contact Spintly Support.... See more